FAQs

1. How long does it take to receive my order?

Orders typically take 1-3 business days to process before they are shipped. Once shipped, delivery times vary depending on the shipping method selected at checkout. Standard shipping usually takes 3-7 business days, while expedited shipping takes 1-3 business days.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

3. What is your return policy?

We accept returns and provide refunds or replacements for faulty or damaged products within 15 days of the delivery date. Returns for reasons other than fault or damage, such as change of mind, are also accepted within 15 days of the delivery date. All returned products must be unused, in their original packaging, and in the same condition as when received. Please refer to our Refund Policy for more details.

4. How do I initiate a return?

To initiate a return, please contact our customer service team at support@silkpetal.store. Please provide details of your order and the reason for return. Our team will guide you through the return process and provide further instructions.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates for international orders may vary. Please check our Shipping Policy or contact our customer service team for more information.

7. How can I contact your customer service?

You can contact our customer service team  by email at support@silkpetal.store. Our team is available to assist you with any questions or concerns you may have.

8. Are your products safe for Skin Care?

Yes, all the skincare products at SilkPetal.store are safe. We prioritize quality and only offer products from reputable brands known for their commitment to safety and efficacy. If you have any specific concerns, feel free to reach out to our customer support team for assistance.

9. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing our products in large quantities, please contact our customer service team to discuss pricing and availability.